Frequently Asked Questions


More questions?

Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. We’re happy to help. 

For information on Tufts Health One Care and other options for your health care, call the MassHealth Customer Service Center at 1-800-841-2900 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., or visit (link opens outside Tufts Health Plan's website).

If you need the Member Handbook or the List of Covered Drugs in an alternative format, please call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m.

H7419_4520_CMS Approved
Page modified on: 8/30/2018 3:02:34 PM