Regulatory notices

State and Federal laws and regulatory requirements

Do Not Call Policy

Individuals have the right to opt-out

Individuals may request that they not be contacted for certain purposes (e.g., participation in a research study, invitations for case management programs, marketing initiatives, etc.).

Read the Do Not Call Policy

Interoperability website resources

Accessing your health information

The Centers for Medicare and Medicaid Services (CMS) established the Interoperability and Patient Access final rule in May 2020. This rule applies to Tufts Health Plan Medicare Advantage, Senior Care Options, Tufts Health Together, Tufts Health RITogether, and Tufts Health Unify and New Hampshire Exchange members.

Read more about interoperability

Consolidated Appropriations Act / No Surprises Act

Your rights and protections against surprise medical bills

Per federal law, you are protected from balance billing or surprise billing when you receive emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.

Read more about Consolidated Appropriations Act

Resources and reporting provider directory inaccuracies

Access covered services or report an issue

Access free aids and services to people with disabilities, free language services, or report an inaccuracy or network access issue.

Read more about provider access

Massachusetts Mental Health Parity Laws

And the Federal Mental Health Parity and Addiction Equity Act (MHPAEA)

This is to inform you about your Tufts Health Plan benefits for mental health and substance use disorder services.

Read more about Mental Health Parity laws


Health Insurance Portability and Accountability Act of 1996. Your protected health information (PHI).

Learn more about HIPAA

Machine-readable files

Delivering greater cost transparency as part of the Transparency in Coverage Final Rule.

Learn more about machine-readable files