Individuals may request that they not be contacted for certain purposes (e.g., participation in a research study, invitations for case management programs, marketing initiatives, etc.).
Tufts Health Plan will not initiate any call for telemarketing purposes or use automatic dialing systems, robocalls or pre-recorded/artificial voice messages in the following scenarios:
- The individual has requested that the company not make such calls to their residence or wireless phone number; or
- The individual has put their telephone number on a federal or state Do Not Call registry (applies to telemarketing calls only), except as otherwise permitted by law.
In compliance with federal and state laws, Tufts Health Plan will document and honor “Do Not Call” requests within a reasonable amount of time (not to exceed 30 days). Your phone number will be maintained on the “Do Not Call” list in accordance with regulatory requirements.
Tufts Health Plan has instituted procedures for maintaining a list of members who request not to receive certain calls made by or on behalf of Tufts Health Plan.
Individuals have the right to opt-out of receiving such calls from Tufts Health Plan by calling the Member Services Department at the number on their member ID card.