Your Cityblock Health care coordinator works directly with you and your care team to create an individualized care plan (ICP) that details your health needs and how your care team will help address those needs.
A registered nurse from Cityblock will visit you for an in-home, in community or on the phone assessment within the first 90 days of your membership with Tufts Health One Care. This visit helps your care coordinator and care team learn more about you and your health and support service needs. You or your authorized representative can ask questions and will be asked to review and approve the care plan.
Your care plan is flexible and can change as your needs change. Your care plan will be mailed to you annually. You can view and edit your care plan anytime. Simply log in to your member portal and click on “Care Plans” under the “My Health” tab.
Your care coordinator will stay in touch with you to help you update your care plan. Your care coordinator also will let your care team know about any changes so they can better provide and manage your care.
Learn more about your care and your care team.
Questions?
Call us toll-free at 1-855-393-3154 (TTY: 711)
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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