Your care team makes sure you get regular checkups, preventive care and treatment for ongoing conditions or concerns. Team members can meet you at an office, on the phone, by video or at any safe place near you.
Your care team will include:
- Your primary care provider (PCP) — Your PCP is your main health care provider. He or she coordinates your medical care and gets to know you and your health needs so you can get the best possible care at all times.
- Your care coordinator — Your Cityblock care coordinator is the main point of contact on your care team. Your care coordinator develops your care plan with you, your family/caregiver, PCP, and other members of your care team to make sure everyone communicates and works together.
Based on your care plan needs, your team also may include:
- Nurse practitioners or registered nurses
- Specialists and other health care providers (such as a mental health and/or substance use provider or a physical therapist)
- A long-term services and supports (LTSS) coordinator
- A peer specialist
- A pharmacist
- A trusted family member or friend chosen by you
Use our online tool to search the providers in the Tufts Health One Care network.
Or ask your care coordinator to help you find network providers who will meet your health and cultural needs.
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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