Renewing your coverage

Here’s what you can do now make sure you get the best benefit you qualify for and that your renewal process goes as easily and quickly as possible:

• Make sure MassHealth has up-to-date contact information for you by calling MassHealth at 800-841-2900 (TTY: 711). This includes your address, phone number and email address. MassHealth will send your renewal packet and other information about your eligibility by mail.
• Let MassHealth know about any household changes, such as changes to your income, disability status or family size.
• Create an MA Login Account if you don’t have one already. An MA Login Account is the fastest way to renew your MassHealth and Health Con­nector coverage, update your information and report household changes. If you’re a current member under the age of 65, you can create an account by using the link on the back of your MassHealth notices or by visiting MA Login Account.
• Read all mail MassHealth sends you. If you get a blue envelope from MassHealth, you must take action by a specific date. If you do not follow the instructions in the blue envelope, you could lose your coverage.

MassHealth will renew your eligibility every year. When it’s time for MassHealth to review your eligibility, they will look federal and state data sources to see if you still qualify for MassHealth. Here’s what may happen next:

If MassHealth is able to confirm that you are still eligible, they may renew you automatically. If they do, they will send you a letter telling you your MassHealth coverage was renewed. If you get this type of letter, you don’t need to do anything.

If MassHealth cannot verify your information automatically, they will send you a large blue envelope that includes a letter and a pre-filled renewal application.

Here’s a checklist to help you complete your application:  

• Take action by the deadline listed in the letter
• Complete your renewal application in one of three ways:      
  • Online – Login to your MA Login Account or create an account if you don’t already have one
  • By phone – Call MassHealth at 800-841-2900 (TTY: 711)
  • By mail or fax – Complete, update and sign the application. Then follow the directions on the form to mail or fax it to MassHealth.
• MassHealth will review your application and will send you a request for information (RFI) notice if they need additional documents from you. Check your mail often after submitting your renewal application to make sure you don’t miss this notice. You will need to submit the necessary documents by the deadline. Documents MassHealth may request include:
  • Change of address
  • New social security numbers (SSNs) for people applying
  • Federal tax returns, if you file
  • Changes in health coverage offered
  • Changes to immigration or citizenship status
  • Pay stubs or employer statements
• Get help filling out the application if you need it. Be sure to rely on trusted sources, such as:
  • MassHealth
  • Enrollment assisters (EAs) listed on the MassHealth website
  • A financial counselor or EA at your provider’s office.

Note: Never share your personal data or documents with people who are not trusted sources. EAs will never ask you to pay for helping you complete your application.

• Check your mail. MassHealth will send you a letter telling your whether your coverage was renewed.

If MassHealth renews your coverage, your Tufts Health Plan coverage will continue. You do not have to take action to keep your Tufts Health Together plan.

If you are no longer eligible for MassHealth, you may qualify for subsidized ConnectorCare plans or other subsidies to help you pay for a health plan on the Massachusetts Health Connector.
Learn more

Call MassHealth at 800-841-2900 (TTY: 711)
Monday – Friday, 8 am – 5 pm

Say no to scams

Don’t share your personal information or give money to anyone saying you have to pay them to keep your MassHealth coverage or apply for Health Connector coverage. The Health Connector, assister organizations, and MassHealth will never threaten you or anyone in your household or ask for your credit card information or payment.

Report it if someone calls, emails, or texts you and:

• Asks for your personal information (like your Social Security Number)
• Asks for money (like credit card payment, gift cards, cash, prepaid debit card, or cryptocurrency)
• Threatens you or anyone in your household with legal action

If any of these situations occur, report it to MassHealth by calling 800-841-2900 (TDD/TTY: 711), contact the Federal Trade Commission and contact your local police department.