Are You a New Member?

Welcome to Tufts Health Plan!

We are committed to providing access to high-quality health care coverage and services to help you and your family stay healthy. Our health plans offer benefits for everything from preventive care to behavioral health services.

Take advantage of digital tools for 24/7 access to your benefits anywhere at no cost, such as Telehealth virtual care services provided by Teladoc®1. Or, explore our wide choice of health and wellness resources, save with member-only discounts, and much more.

For plans that include pharmacy benefits, we cover thousands of medications and offer mail service, which provides the added convenience of home delivery instead of going to a retailer.

To help you get started quickly with your new plan, we offer a variety of programs, resources and tools, which are no cost for most plans:

  • Member Discounts + Perks: Take advantage of wellness perks and discounts. Save on vision, fitness, weight management, virtual yoga classes, meditation programs, and more.
  • Prescription Drug Coverage:  We cover thousands of medications -- check for information on your prescription drugs.
  • Unlock a Healthier You: Access exclusive members-only tools in your member health portal such as the wellbeing assessment tool
  • Preventive Care: Talk to your doctor about the checkups, screenings and immunizations your family needs.
  • Care Management:  As a member, you have 24/7 access to our nurse care managers for support with chronic conditions.
  • Behavioral Health Programs: Take advantage of behavioral health benefits when you need them
  • Well Member Update: Read the latest edition of our member newsletter for health tips, coverage updates, and ways to maximize your plan.
  • COVID-19 Resource Center: Stay up-to-date on your coverage information and questions related to COVID-19.

Get started in 3 easy steps

mom at home with son using laptop
Step 1

Activate your secure account online or through our mobile app to quickly and securely access your health plan benefits information.
 

Activate Your Account
young patient at a check up with his doctor
Step 2

Use our provider search tool to choose your primary care provider. Even if your plan doesn’t require one, it’s good to have a PCP as your guide to navigate the health care system.
 

Find a Doctor
woman using phone for a virtual doctor visit
Step 3

Access Telehealth (provided by Teladoc®)1 Virtual Health Care Services at no cost, for everyday care, behavioral health and dermatology services - by web, phone or mobile app.
 

Set Up Your Teladoc Account


We're here to help

Call Member Services at 800.462.0224 or at the number on your Member ID card.

Email Us

  1. Telehealth virtual health care services provided by Teladoc are available to Tufts Health Plan Commercial members (not including Tufts Health Direct). There's no member cost share or copay for Teladoc to our employer-sponsored groups that have this benefit and have not opted out; cost share may apply to some self-insured groups. If you’re not sure whether your plan includes Telehealth by Teladoc, please ask your employer. And during the COVID-19 emergency, you can also ask your regular health care provider if they’re offering services virtually.

    Members should refer to their member benefit documents for details regarding benefits and coverage.