Doing Business with Us

Tufts Health Public Plans

Use our Provider Resource Guide: MA version | RI version, as a quick reference for doing business with us quickly and easily.

As a contracted provider, you get:

• A comprehensive approach to care for your Tufts Health Public Plans patients
• A dedicated provider relations team to keep you informed and provide support in person and by phone
• Ability to check member eligibility, authorization status, and claims status through our online self-service tool, Tufts Health Provider Connect.
  • You can also call Provider Services at 888.257.1985 for Tufts Health Direct, Tufts Health Together, and Tufts Health Unify and 844.301.4093 for Tufts Health RITogether.
• Educational materials for your patients (e.g., information about our benefits and services) and displays for your office
• Multilingual, multicultural customer service for your patients
• A dedicated claims team to ensure you get prompt claims payment for electronic and paper claims

To join our network

Learn how to join our network or call provider services for more information:

• Rhode Island: 844.301.4093
• Massachusetts: 888.257.1985

Claims information

For claims related information, please refer to the following:

• Tufts Health Public Plans Provider Manual
• Avoiding Administrative Claim Denials
• Provider Payment Dispute Policy