Intensive Care Coordination (ICC)

Intensive care coordination (ICC) helps children or teens under the age of 21 with serious emotional disturbance.

A care coordinator develops a customized and flexible plan of care and makes sure the child or teen gets the right medically necessary services at the right time. 

ICC includes an individualized care planning team that:

  • Supports identifying and meeting goals
  • Develops a child- and family-centered individual care plan and risk-management/safety plan
  • Coordinates meetings
  • Makes sure the child or teen gets the right services in the right place
  • Monitors and reviews progress

How to get ICC

Any of your child's health care providers, including a primary care provider (PCP) or behavioral health (mental health and/or substance use) care provider, or your child’s school can ask for ICC by calling one of our behavioral health care managers at 888.257.1985 (TTY: 711).

To find an ICC provider in your area, please see our Intensive care coordination (ICC) provider guide.

ICC and FS&T providers

Community Service Agencies (CSA):
Intensive care coordination (ICC) and family support and training (FS&T) providers
Massachusetts regions: Greater Boston, Central, Northern, Southern, and Western

*Please contact provider for language capacity

Greater Boston

Provider

City/Town

Phone
number

Specialty
populations

Bay State Community
Services

Coastal

781.471.8400
Ext. 163

 

Children's Services
of Roxbury

Boston

617.989.9499

- Specialty
CSA
for black
population

Home for Little
Wanderers

Boston/
Park St.

617.288.7450
Ext. 107

 

Boston/
Hyde Park

617.469.8688

 
Justice Resource
Institute

Boston/
Dimock St.

617.522.0650

 

North Suffolk
Mental Health
Association

Harbor

617.912.7708

 

Riverside Community
Care

Arlington

877.869.3016

 

The Guidance Center

Cambridge

617.354.1519
Ext. 114

 

The Learning Center
for the Deaf,
Walden School

Statewide

508.879.5110

- Specialty
CSA
for deaf and
hard-of-
hearing
population

Central

Provider

City/Town

Phone
number

Specialty
populations

Community Healthlink

North Central

877.240.2755

 

Worcester
(West & East)

877.778.5030 

 

The Learning Center
for the Deaf,
Walden School

Statewide

Voice:
508.875.9529
Video phone:
866.641.1780

- Specialty
CSA
for deaf and
hard-of-
hearing
population

Wayside Youth &
Family Support
Network

Framingham

508.620.0010

 

Y.O.U., Inc.

South Central

508.765.9101
Ext. 18
800.435.9990

 

Northern

Provider

City/Town

Phone
number

Specialty
populations

Justice Resource
Institute

Lawrence

978.682.7289

 

Lynn

781.593.7676

 

Eliot Community
Human Services

Malden

781.395.0632

 

Lahey Health and
Behavioral Services

Haverhill

978.374.0414

 

Cape Ann

978.922.0025

 

The Learning Center
for the Deaf,
Walden School

Statewide

508.879.5110

- Specialty
CSA
for deaf and
hard-of-
hearing
population

Wayside Youth &
Family Support
Network

Lowell

978.221.6923

 

Southern

Provider

City/Town

Phone
number

Specialty
populations

BAMSI

Brockton

508.587.2579
Ext. 30

 

Bay State Community
Services

Plymouth

508.830.3444
Ext. 321

 

Child & Family Services

New Bedford

508.990.0894

 

Community Counseling
of Bristol County, Inc.

Attleboro

508.828.9112
Ext. 579

 

Family Service
Association

Fall River

508.730.1138

 

Justice Resource
Institute

Cape Cod

888.889.8902
508.771.3156

 

The Learning Center
for the Deaf,
Walden School

Statewide

508.879.5110

- Specialty
CSA
for deaf and
hard-of-
hearing
population

Western

Provider

City/Town

Phone
number

Specialty
populations

Behavioral Health
Network (BHN)

Robert Van Wart,
Springfield

413.737.0960

 

Brien Center
for Mental Health
and Substance
Abuse Services

Pittsfield

413.499.0412

 

BHN/Carson Center
for Human Services

Holyoke

888.877.6346
413.572.4111

 

Clinical & Support
Options

Greenfield

413.744.1000

 

Northampton

413.582.0471

 

Athol

978.249.9490

 

Gandara Center

Springfield/
Holyoke

413.846.0445
413.846.0446

- Specialty
CSA
for Hispanic
population