Behavioral Health (BH) Service Navigation program
BH Service Navigation is a foundation of Tufts Health Plan’s whole-person care approach. Our highly trained and dedicated teams are ready to guide you from the very first phone call, to help ensure a compassionate and streamlined experience for you and your covered family members.
Our specially trained BH service navigators provide personalized support and can help you:
- Navigate the complex health care system through enhanced, personalized interactions
- Locate BH network providers with availability, specialty, and cultural competency that supports your preferences
- Schedule timely appointments for your new or ongoing health needs
- Connect to exclusive resources, support tools and other services
Need assistance? Call Member Services at 888-257-1985 (TTY: 711).
BH programs
Our BH navigators are available to discuss BH programs, resources, support tools and our wellness programs that are available to you. Click the links below to learn more or make an appointment.
Northeast Health Services
Northeast Health Services offers timely access to in-person and telehealth therapy/psychiatry/addiction care for adults, adolescents and children. Northeast has 26 offices in Massachusetts.
You can schedule an appointment online at Northeast Health Services or call 781-772-5775
AbleTo
Need help managing stress, changing unhealthy habits or improving your mood? AbleTo offers one-to-one telehealth with a licensed therapist and access to a range of digital tools for self-care.
Visit Ableto.com/TuftsHealthPlan to learn more.
Valera Health
Valera Health provides virtual therapy and psychiatry services for members aged 6+ in Massachusetts. From mild depression to severe schizophrenia, their expert clinicians have a collaborative approach, focused on your needs and overall well-being.
Schedule a consultation with a Valera Health specialist at Valerahealth.com/THP.
Cortica
Cortica is a physician-led autism services provider in Massachusetts that offers advanced neurological therapies for children with autism spectrum disorder and other developmental differences. They provide a whole-child integrated care model which aims to significantly reduce wait times for diagnostic assessments, medical care, applied behavior analysis, occupational therapy, speech therapy, social skills coaching and counseling – all under one roof.
To schedule an appointment for your child, visit Cortica or call 888-885-5068.
Substance use treatment
Our comprehensive approach to recovery includes outpatient services and inpatient treatment that supports members every step of the way and helps them work toward recovery from addiction, dependence and emotional health challenges.
If you need help, call 888-257-1985 (TTY: 711) and ask to talk with a BH service navigator.
Spectrum Health Systems
Our comprehensive approach to recovery includes outpatient services and inpatient treatment that supports members every step of the way and helps them work toward recovery from addiction, dependence and emotional health challenges.
For more information, visit Spectrum Health Systems or call 877-697-3422.
Better Life Partners
Better Life Partners offers a care team of licensed physicians, nurse practitioners, behavioral clinicians, peer specialists and community health coordinators to support a path to healing from addiction addressing physical, emotional and social health needs.
For more information, visit Better Life Partners.