Your member ID card

• Always show your member ID card when you go to a health care provider or pharmacy.
• If your member ID card is ever damaged, lost or stolen, call us right away at 888-257-1985 (TTY: 711), Monday through Friday, 8 am to 5 pm. We will send you a new card.

You can also request a new member ID card with your member portal, a self-service tool. With your member portal, you can manage your health care 24/7 and do things like:

• Choose or change your primary care provider (PCP)
• Check if your PCP needs to get prior authorization (permission) for you to get a service
• Check the status of a claim or an authorization