My Ombudsman

My Ombudsman is a program for MassHealth health plan members who have questions or need help getting services from their health plan.

The program can:

• Give members information about their health plan benefits and rights,
• Answer questions, listen to member concerns and help address problems, and
• Explain how to file a grievance or appeal and what to expect during the process.

For more information about My Ombudsman:

• Visit their website at www.myombudsman.org
• E-mail them at [email protected]
• Call them at 855-781-9898, videophone (VP) at 339-224-6831, Monday–Friday, 9 am–4 pm
• Visit them in person at 25 Kingston Street 4th Floor, Boston, MA 02111.
  Tuesdays and Thursdays between 10am and 3pm.