Your helpline in understanding your coverage.
My Ombudsman is a program for MassHealth health plan members who have questions or need help getting services from their health plan.
The program can:
- Give members information about their health plan benefits and rights,
- Answer questions, listen to member concerns and help address problems, and
- Explain how to file a grievance or appeal and what to expect during the process.
For more information about My Ombudsman:
- Visit their website at www.myombudsman.org
- E-mail them at [email protected]
- Call them at 855-781-9898, videophone (VP) at 339-224-6831, Monday–Friday, 9 a.m.–4 p.m.
- Visit them in person at 25 Kingston Street 4th Floor, Boston, MA 02111, by appointment on Tuesdays and Thursdays between 10 a.m. and 3 p.m.