Statement on Steward hospital closures

If you are affected by the upcoming closures of Carney Hospital and Nashoba Valley Medical Center.

Learn how we can help
Holiday hours

In observance of the Labor Day holiday, our Member Services departments will be closed on Monday, September 2. We apologize for any inconvenience.

My Ombudsman

Mother helped by social worker with child in lap

My Ombudsman is a program for MassHealth health plan members who have questions or need help getting services from their health plan.

The program can:
  • Give members information about their health plan benefits and rights,
  • Answer questions, listen to member concerns and help address problems, and
  • Explain how to file a grievance or appeal and what to expect during the process.
For more information about My Ombudsman: