You can update your contact information, like address (residential/mailing), phone number or email address, 24/7 through Tufts Health Member Connect, our self-service tool. All you need to create an account is your Tufts Health Plan member ID number and date of birth. If you do not know your member ID, check your member ID card.
As a MassHealth member, you need to notify MassHealth when your mailing address changes, or you will lose your MassHealth and Tufts Health Plan benefits. To update your mailing address, call MassHealth at 800.841.2900 (TTY: 800.497.4648), Monday through Friday, from 8 a.m. to 5 p.m.