Behavioral Health (BH) Care

Your plan includes medically necessary BH services. These are mental health and substance use services. We also offer levels of care. The level of care you need depends on things like your BH needs and your health.

Some services need prior approval. 

The levels of care are:

Acute: The top level is acute. This level is for those who need secure 24-hour care.

Outpatient: This level is for those who need outpatient therapy.

Intermediate: This level is for those who need integrated care from a BH team.

Substance use: There are three levels of treatment programs: high, medium and low.

Home and community-based services: These services are for members under 21 years of age who have complex needs.

For more info, call us at 866.738.4116 (TTY: 711). We’re open Monday through Friday, from 8 a.m. to 6 p.m. We’re happy to help.