Have concerns about your behavioral health?

Your Tufts Health One Care plan covers comprehensive behavioral health (BH) benefits, including: outpatient, inpatient and emergency services. We encourage you to take advantage of these benefits if you need help managing one or more BH conditions, such as:

• Alcohol and substance use disorder
• Anxiety
• Autism
• Attention-deficit/hyperactivity disorder 
• Depression
• Eating disorder
• Obsessive compulsive disorder 

A team approach

As part of your Tufts Health One Care benefits, you may have access to Cityblock’s Behavioral Health Program that offers:

• Quick access to care when you want to speak to a licensed provider 
• A supportive care team who will listen to you with empathy and respect
• Assistance with referrals to a clinical psychiatrist who can answer your questions one-on-one 
• Support from clinical pharmacists who can prescribe medication if you need it, conveniently and privately 
• Help connecting you to the right provider or program for your long-term behavioral health goals

All support, no judgment.

You’ll work with a Community Health Partner who is trained in mental and emotional health. They’re here to listen to you, be your go-to person, and support you throughout your healing journey.

Finding a provider

Your Cityblock care team can help you find a provider who feels like the right fit and can see you in a timely manner. You can call your Cityblock care team at 1-833-904-2273 (TTY: 711).

When you need immediate care

If you believe that you need immediate inpatient care, go to the nearest emergency department (ED) for an evaluation. The ED team will then contact us to determine the next steps based on your clinical needs and your coverage.

When you receive inpatient care for your BH needs, your Cityblock team will provide support to you when you leave the hospital. Members of the team will: 

• Reach out to you within two business days of discharge to support your transition of care
• Meet with you on an ongoing basis to help with your discharge plan 
• Provide bridge therapy, medication-assisted treatment for opiate and alcohol use disorders and psychiatric care, if needed
• Provide ongoing medical support and home or virtual visits for urgent needs

Call 1-833-904-2273 (TTY: 711) to talk with your Cityblock care team, 24 hours a day, seven days a week.

When you need help right away

Call or text 988 or chat online if you have thoughts of suicide or are facing a mental health crisis. You’ll reach the national 988 Suicide and Crisis Lifeline. You can talk with a counselor 24/7 who will listen, understand, provide support, and connect you with support if you need it. Services are free and private.

Learn more