Get transportation to your medical appointments

You can get transportation at no cost to and from your medical appointments as part of your Tufts Health One Care (D-SNP) benefits.

Need a ride?

You can get rides to medical appointments at no cost to you. Tufts Health One Care covers transportation for medical reasons other than emergencies1, too. That includes rides to and from medical appointments, urgent care centers and more! For information on limitations please see your Member Handbook.

Your health plan also covers transportation to community services and activities that help you stay independent when these needs are included in your care plan.

Scheduling a ride

We work with Coordinated Transportation Solutions (CTS) to meet your transportation needs.

There are 2 ways to schedule a ride:

  1. Call CTS directly at 1-833-242-3331 (TTY: 711)
  2. Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. and select the prompts for transportation

Make sure you have the following information handy:

  • Your Tufts Health One Care member ID number
  • The location of your appointment
  • The date and time of your appointment
  • Where you want the driver to pick you up
  • A phone number and/or email address where the driver can reach you

How it works

Call and schedule a ride 48 hours in advance. When you make a reservation, ask about expected pick-up and wait times. CTS will call the night before to remind you about the ride. Drivers will call you when they arrive to pick you up.

In some situations, you can schedule rides for the same day you call. Examples of visits that may qualify for same-day rides include:

  • Follow-up appointments
  • Hospital admissions or discharges
  • Outpatient surgery
  • Appointments for new medical conditions
  • Visits to urgent care centers

Be at the pick-up location 10-15 minutes before your scheduled pick up time the day of your appointment. 

Disclaimers

Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).

If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.

Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.

You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.

The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.

Benefits may change on January 1 of each year.

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Footnote(s)
1

For more information about your covered emergency transportation services, look in your Member Handbook.