Renewing your coverage

Here’s what you can do now make sure you get the best benefits you qualify for and that your renewal process goes as easily and quickly as possible:

• Make sure MassHealth has up-to-date contact information for you by calling MassHealth at 800-841-2900, TTY: 711. This includes your address, phone number and email address. MassHealth will send your renewal packet and other information about your eligibility by mail.
• Create an MA Login Account if you don’t have one already. An MA Login Account is the fastest way to renew your MassHealth and Health Con­nector coverage, update your information and report household changes. If you’re a current member under the age of 65, you can create an account by using the link on the back of your MassHealth notices or by visiting MA Login Account.
• Read all mail MassHealth sends you. If you get a blue envelope from MassHealth, you may need to take action by a specific date to keep your current coverage.

When it’s time for MassHealth to review your eligibility, they will look at federal and state data sources to see if you still qualify for MassHealth. Here’s what may happen next: 

If MassHealth is able to confirm that you are still eligible, they may renew you automatically. If they do, they will send you a letter telling you your MassHealth coverage was renewed. If you get this type of letter, you don’t need to do anything.

If MassHealth cannot verify your information electronically, they will send you a large blue envelope that includes a letter and a pre-filled renewal application.

Here’s a checklist to help you complete your application:  

• Take action by the deadline listed in the letter
• Complete your renewal application in one of three ways:      
  • Online – Login to your MA Login Account or create an account if you don’t already have one
  • By phone – Call MassHealth at 1-800-841-2900 (TTY: 711)
  • By mail or fax – Complete, update and sign the application. Then follow the directions on the form to mail or fax it to MassHealth.
• MassHealth will review your application and will send you a request for information (RFI) notice if they require additional documents from you. Check your mail often after submitting your renewal application to make sure you don’t miss this notice. You will need to submit the necessary documents by the deadline. MassHealth may request documents that show important changes, such as:
  • Change of address
  • New social security numbers (SSNs) for people applying
  • Federal tax returns, if you file
  • Changes in health coverage offered
  • Changes to immigration or citizenship status
  • Pay stubs or employer statements
• Get help filling out the application if you need it. Be sure to rely on trusted sources, such as:
  • MassHealth
  • Enrollment assisters (EAs) listed on the MassHealth website
  • A financial counselor or EA at your provider’s office

Note: Never share your personal data or documents with people who are not trusted sources. EAs will never ask you to pay for helping you complete your application.

• Check your mail. MassHealth will send you a letter telling your whether your coverage was renewed.

When MassHealth renews your eligibility, your Tufts Health One Care coverage will continue. You will not have to take further action to keep your Tufts Health One Care plan.

f you are no longer eligible for MassHealth, you may qualify for subsidized ConnectorCare plans or other subsidies to help you pay for a health plan on the Massachusetts Health Connector.

Learn more

Call MassHealth at 1-800-841-2900 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m.

Or call your Cityblock care team at 1-833-904-2273 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.