You can contact My Ombudsman to get information or assistance. My Ombudsman’s services are free.
My Ombudsman's staff:
- Can answer your questions or refer you to the right place to find what you need.
- Can help you address a problem or concern with One Care or your One Care plan, Tufts Health One Care. My Ombudsman’s staff will listen, investigate the issue and discuss options with you to help solve the problem.
- Help with appeals. An appeal is a formal way of asking your One Care plan, MassHealth, or Medicare to review a decision about your services. My Ombudsman’s staff can talk with you about how to make an appeal and what to expect during the appeal process.
Your care manager can help you contact My Ombudsman.
If you contact My Ombudsman for help, you can also:
- Request information from them in an alternate format or in Spanish
- Arrange interpreters for those who are deaf, hard of hearing or speech disabled, or who have limited proficiency in English
How to contact My Ombudsman:
Call: 1-855-781-9898 (toll-free) TTY: MassRelay dial 711, Videophone (Deaf and Hard of Hearing) 1-339-224-6831
- Leave a message on the secure voicemail system at any time.
Address: 25 Kingston Street, 4th floor, Boston, MA 02111
- My Ombudsman offices are wheelchair accessible.
Boston Office Hours: 9 a.m. to 4 p.m., Monday through Friday
- Walk-in hours (no appointment needed) 10 a.m. to 3 p.m. on Tuesdays and Thursdays
Email: [email protected]
Website: myombudsman.org (link opens outside Tufts Health Plan's website)
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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