Contact My Ombudsman

My Ombudsman is an independent program that helps individuals address concerns or conflicts that may affect enrollment in One Care or access to One Care benefits and services through their Tufts Health One Care plan.

My Ombudsman works with MassHealth and each One Care plan to help members by:

  • Providing information and resources
  • Identifying members' options
  • Investigating problems
  • Working to resolve members' concerns

Your care manager can help you contact My Ombudsman.

If you contact My Ombudsman for help, you can also:

  • Request information from them in an alternate format or in Spanish
  • Arrange interpreters for those who are deaf, hard of hearing or speech disabled, or who have limited proficiency in English

How to contact My Ombudsman:

Call: 855-781-9898 (toll-free) TTY: MassRelay dial 711

Address: 11 Dartmouth Street, Suite 301, Malden, MA 02418

  • My Ombudsman offices are wheelchair accessible.                     

Hours:  9:00 a.m. to 4:00 p.m., Monday to Friday (drop-ins welcome)


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Page modified on: 6/29/2018 2:40:55 PM