You can contact My Ombudsman to get information or assistance. My Ombudsman’s services are free.
My Ombudsman's staff:
- Can answer your questions or refer you to the right place to find what you need.
- Can help you address a problem or concern with One Care or your One Care plan, Tufts Health One Care. My Ombudsman’s staff will listen, investigate the issue and discuss options with you to help solve the problem.
- Help with appeals. An appeal is a formal way of asking your One Care plan, MassHealth, or Medicare to review a decision about your services. My Ombudsman’s staff can talk with you about how to make an appeal and what to expect during the appeal process.
Your care manager can help you contact My Ombudsman.
If you contact My Ombudsman for help, you can also:
- Request information from them in an alternate format or in Spanish
- Arrange interpreters for those who are deaf, hard of hearing or speech disabled, or who have limited proficiency in English
How to contact My Ombudsman:
Call: 1-855-781-9898 (toll-free) TTY: MassRelay dial 711, Videophone (Deaf and Hard of Hearing) 1-339-224-6831
- Leave a message on the secure voicemail system at any time.
Address: 25 Kingston Street, 4th floor, Boston, MA 02111
- My Ombudsman offices are wheelchair accessible.
Boston Office Hours: 9 a.m. to 4 p.m., Monday through Friday
- Walk-in hours (no appointment needed) 10 a.m. to 3 p.m. on Tuesdays and Thursdays
Email: [email protected]
Website: myombudsman.org (link opens outside Tufts Health Plan's website)
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Page modified on: 6/29/2018 2:40:55 PM