Cityblock is available 24 hours a day, seven days a week1 if you need to talk with a nurse by phone. A nurse can help if you:
- Need to decide whether or not you should go to the emergency room
- Want advice about treatment options
- Have questions about prescriptions or medical procedures
- Need to find a doctor or hospital
- Want to learn more about an ongoing condition
Your Cityblock team can also provide you with virtual or in-home urgent care when you need it. Some of the services your team can provide in your home, include:
- Checking for vital signs, such as your temperature, blood pressure and blood oxygen levels
- Treating pain and discomfort
- Administering and reading EKG results
- Testing for the flu, COVID-19, strep, RSV, pregnancy, etc.
- Administering oxygen
- Administering IV hydration and antibiotics
- Caring for catheters
To reach your Cityblock team, call 1-833-904-2273 (TTY: 1-800-720-3479) 24 hours a day, seven days a week.
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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Footnote(s)
1
If you need immediate medical attention, you should call 911 or go to the nearest emergency room or hospital. Call for an ambulance if you need it. You do not need to get approval or a referral first. You may get emergency medical care whenever you need it, anywhere in the U.S. or its territories from any provider with an appropriate state license. For behavioral health (mental health and/or substance use disorder) emergencies, go to the nearest emergency room. You will be evaluated by a crisis team that will assist in finding you an appropriate facility for care. No prior authorization is required for this type of emergency within the U.S. and its territories. You can also contact the Massachusetts Emergency Services Program (ESP) at 800-495-0086. ESP provides behavioral health crisis assessment, intervention, and stabilization services, 24 hours a day, seven days per week, and 365 days a year. To find the ESP provider closest to you, call the statewide directory at 877-382-1609.