Your Member ID Card

Once you're enrolled in Tufts Health Direct, you'll get a member ID card. This card has important information for you and your providers.


  • Always show your ID card when you go to a health care provider or pharmacy.
  • If your ID card is ever damaged, lost, or stolen, call us right away at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We will send you a new card.

You can also request a new ID card through your member portal.

With your member portal, you can manage your health care 24/7 and do things like:

  • Choose or change your primary care provider (PCP)
  • Check if your PCP needs to get prior authorization (permission) for you to get a service
  • Check the status of a claim or a prior authorization
  • Update your personal information