Fraud and Abuse

Help reduce health care fraud and abuse.

Fraud is when a person knowingly makes or permits another person to make a false statement in order to get services, items or a payment that he or she does not have a right to receive.

Here are a few examples of fraud and abuse:

  • A member submits false or misleading information on a membership application form
  • A member makes a false request for reimbursement
  • A member fails to notify Tufts Health Direct of changes (such as residency) that affect a member's eligibility
  • A member lends his or her Tufts Health Direct member ID card to another person so he or she can get health care or pharmacy services
  • A member’s Explanation of Benefit (EOB) statement shows claims not belonging to them
  • A member’s pharmacy claims show medication fills not belonging to the member
  • A provider bills for a service they did not provide, or a different service than the one they provided 
  • A provider agrees to waive copays or deductible charges in exchange for agreeing to services 
  • A provider or broker assists a member to apply for insurance in exchange for agreeing to services

To report potential health care fraud and abuse, or if you have questions, please call us at 888-257-1985, Monday through Friday, 8 a.m. to 5 p.m., or email We don’t need your name or member information. You can also call our confidential hotline anytime at 877-824-7123 or send an anonymous letter to us at:

Point 32 Health
Attn: Special Investigative Unit (SIU) B1
1 Wellness Way
Canton, MA 02021-1166