If you believe that you need immediate inpatient care, go to the nearest emergency room (ER) for an evaluation. The ER team will then contact us to determine the next steps based on your clinical needs and your coverage.
Or, if you are unsure about what level of care would be best for you:
1. Talk to your PCP or your outpatient therapist
Have a discussion with your current providers if you believe you may need inpatient treatment. You’ll need to have an evaluation by a BH specialist who can confirm that inpatient care is the best level of care for you.
2. Call us
Call member services at 888-257-1985 (TTY: 711) if you need help getting an evaluation or finding an in-network facility that provides the services you need. We are available Monday to Friday, from 8 a.m. to 5 p.m.