Telehealth - Powered by Teladoc®

No driving, no waiting room, and no copay

Virtual health care available worldwide with $0 copay1 – via web, app or phone

Get care anytime, anywhere in the world for non-emergency conditions

Everyday care

Connect with a U.S. board-certified doctor in less than 15 minutes for everyday care concerns like upper respiratory infection (the No. 1 diagnosis), colds and flu, allergies, pink eye and more. 92 percent of visits are resolved after the first visit.


Schedule visits with a dermatologist for skin conditions like skin rash or infection, eczema, acne and more. Teladoc dermatologists will respond with a treatment plan within two business days, which is much faster than the average 52-day wait time to see a dermatologist.2

Behavioral health

Schedule sessions with a licensed therapist (including psychiatrists, psychologists, and social workers) for behavioral health conditions like anxiety, depression and addiction

Save time and money

Telehealth visits are free for most members but could vary based on your employer's negotiated copay.3

graphic showing telehealth cost savings

Easy to use

Request a visit and connect with a doctor, who checks your medical history, diagnoses, treats, and sends your prescription to the nearest pharmacy, if medically necessary.

screen shots of telehealth app

Our members love telehealth

It was GREAT!!! I did it at home at 8 p.m. in my jammies! The app is super easy. You can choose to do a phone call or video chat. I did phone call, and he called very quickly, asked me about all my symptoms, prescribed me an antibiotic and some home remedies to do as well, and that was it. Less than 10 minutes, which was awesome, and the script was at my CVS in the morning. I am going to use it again if I am sick or need non-emergency help! I am going to tell other employees about it. I am nothing but happy with it! -Heather A., a member from Rhode Island

Consider the facts

  • In the E.R., the wait time is over four hours.4. Teladoc’s wait time can be less than 15 minutes
  • Compared to the E.R., Teladoc can reduce medical costs by $2,661 on average4
  • Number of E.R. visits resulting in a hospital admission in 2016: 12.6 million. Many are preventable through Teladoc or a visit to your physycian4
  • Number of Teladoc visits in 2018: 136.9 million4

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  1. Upon renewal date and January 1st for new members. Telehealth worldwide is available for everyday care services only. Phone access is only available for everyday care and behavioral health services.
  2. Average new patient dermatology wait time in Boston according to Merritt Hawkins’ 2017 Survey of Physician Appointment Wait Times
  3. Estimated cost comparison: National Center for Health Statistics 2016 report. Cost may vary depending on your plan. Telehealth visits are subject to the deductible. Buy-up options are available for self-insured employers. If you’re not sure whether your plan includes Telehealth, ask your employer
  4. This information is provided by Teladoc and has not been independently confirmed by Tufts Health Plan.

    Telehealth is available to fully insured commercial members (excluding Tufts Health Direct members). Members on Saver Plans. Actual emergencies such as trauma, fractures, chest pain and others clearly merit an ER visit.