Cancer

How will our cancer/oncology program help you?

• You will receive telephonic coaching from a Nurse Care Manager at your convenience
• We will work closely with your care team to support your specific treatment plan
• You will have the expertise of an oncology nurse to focus on side effects from radiation and chemotherapy, hair loss, and dietary restrictions
• Connect with community resources and support groups
• Prepare for complications and understand when to call the doctor or go to Urgent Care or the emergency room
• Understand medication, side effects, and interactions
• Pain management techniques and strategies
• For enhanced level of care, we have nurses with palliative care certification
• We will discuss mutually established health care goals for you to achieve
• We will help address behavioral health issues that may be impacting your physical health and refer you to one of our experienced Behavioral Health Care Managers.
• We will assist in having conversations with you that facilitate life planning, setting goals, and communicating these goals to your families, significant others and providers.
• We can help with long-term planning and implementing important documents associated with your health care decisions such as health care proxies.

What do your benefits cover (Medications? Durable medical equipment? Lab work? Inpatient/outpatient care?)

If you have questions about your benefit coverage, please check your Evidence of Coverage Document (EOC) on mytuftshealthplan.com or call our member services number on the back of your ID Card.

Have a medical concern and not sure what to do?

You have options to access the care you need when you need it:

• Reach out to your oncologist
• Reach out to one of our compassionate and experienced Nurse Care Managers (specializing in oncology) during business hours at 888-766-9818  x53532
• Call one of our Behavioral Health Care Managers to help address behavioral health issues that may be impacting your physical health during business hours at 800-208-9565
• Register for telehealth, powered by Teladoc® to access U.S. board certified doctors or therapists by web, phone, or mobile app – 24/7/365 at teladoc.com/tuftshealthplan¹

Register or Login to mytuftshealthplan.com to access relevant cancer support videos including:

• Cancer: When You First Find Out
• Responding to a Diagnosis of Cancer
• Cancer Support: Finding Out That You Have Cancer

1. Please check your Evidence of Coverage (EOC) on mytuftshealthplan.com for coverage since your employer may be a self-insured Commercial group who needs to opt-in to this program. Telehealth is not available for members with Tufts Health Direct, Tufts Health RITogether, Tufts Health Together, Tufts Health Unify, or Medicare plans.