Contact Information for Providers

Commercial Products

Servicing inquiries for Commercial products, including Tufts Health Freedom Plan

Phone: 888.884.2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Behavioral Health
Phone: 800.208.9565
Hours: Monday–Wednesday and Friday, 8:30 a.m.–5 p.m., Thursday, 9 a.m.–5 p.m. (unless otherwise noted)

Tufts Health Public Plans Products

Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health Unify, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans

Massachusetts
Phone: 888.257.1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Rhode Island
Phone: 844.301.4093
Hours: Monday–Friday, 8 a.m.–6 p.m. (unless otherwise noted)

Note: For behavioral health inquiries (regardless of state), call 888.257.1985, and then select the option for Provider followed by option 3 to speak to a Provider Services representative.

Senior Products

Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)

Phone: 800.279.9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Cigna/CareLink

Cigna
Medical management inquiries for all CareLinkSM members; claims and benefit inquiries for CareLink members when Cigna is the primary administrator
Phone: 800.244.6224

Cigna Behavioral Health
Outpatient authorizations and mental health benefits inquiries for CareLinkSM members when Cigna is identified as primary administrator on member ID card
Phone: 888.734.3453

CareLink Behavioral Health
Benefit, authorization and policy inquires when Tufts Health Plan is identified as primary administrator on member ID card
Phone: 800.232.1164

DC35 Union Fund Office
Servicing inquiries for CareLink — Shared Administration DC35 Union members
Phone: 800.799.1240

Iron Workers Insurance Office
Servicing inquiries for CareLink — Shared Administration Iron Workers Union
Phone: 617.436.3500 or 866.229.4766

Uniformed Services Family Health Plan (USFHP)

Servicing inquiries for USFHP

Phone: 800.818.8589

Contracting

Commercial and Senior Products (Tufts Medicare Preferred HMO and Tufts Health Plan SCO) Network Contracting & Performance Management

Phone: 800.442.0422, ext. 52169

Tufts Health Public Plans

Note: An important message to noncontracted providers for Tufts Health Public Plans products

Tufts Health Plan is in the midst of updating its IT systems that support our Tufts Health Public Plans division. As a result, we are unable to accept and process new requests to join our provider network from May 1 through October 1, 2018. We sincerely apologize for any inconvenience this may cause. Please check back in October for any updates. Thank you for your interest in joining the Tufts Health Plan network.

For network contracting and performance management inquiries (regardless of state), call 888.257.1985, and then select the option for Provider followed by option 3 to speak to a Provider Services representative.

Allied Health Contracting

Phone: 617.972.9411

Provider Information & Credentialing

Commercial and Senior Products (Tufts Medicare Preferred HMO and Tufts Health Plan SCO)

Demographic and practice change inquiries

Phone: 888.880.8699 ext. 43153

  • Hearing impaired, dial 711 (Telecommunications Relay Services/TRS)
  • For technical inquiries, email: Network_Tech@tufts-health.com
  • For assistance with website navigation, registration, and account maintenance, call Provider Web Support at 888.880.8699, ext. 35956

Tufts Health Public Plans

For provider information and credentialing inquiries (regardless of state), call 888.257.1985, and then select the option for Provider followed by option 3 to speak to a Provider Services representative.

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