Contact Information for Members

Unsure of your plan? Contact us using the telephone number on your Tufts Health Plan Member ID Card.

Massachusetts

Group Insurance Commission (GIC)

E-mail: Member Services Department

Call: 800.870.9488 (888.391.5535 TTY)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 6:00pm

MA Employer-based plans

E-mail: Member Services Department

Call: 800.462.0224 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Mental Health: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

24-Hour Nurseline: 866.201.7919

Tufts Health Direct

E-mail: Member Services Department

Call: 888.257.1985 TTY: 711
Monday - Friday 8:00am to 5:00pm

Tufts Health Plan Medicare Preferred Members

Customer Relations: 1.800.701.9000 (TTY: 711)

Our representatives are available Monday - Friday, 8:00 a.m. - 8:00 p.m. (from Oct 1 - March 31 representatives are available 7 days a week, 8:00 a.m. - 8:00 p.m.). After hours and on holidays, please leave a message and a representative will return your call the next business day.

View more contact information on our Medicare website at www.thpmp.org/contact-us

Tufts Health Together

E-mail: Member Services Department

Call: 888.257.1985 TTY: 711
Monday - Friday 8:00am to 5:00pm

Tufts Health Unify
 

E-mail: Member Services Department

Call: 855.393.3154 TTY: 711
Seven days a week, from 8am to 8pm

Tufts Health Premier

E-mail: Member Services Department

Call: 800.462.0224 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

24-Hour Nurseline: 866.201.7919 

US Family Health Plan (USFHP)

E-mail: Member Services Department

Call: 888.766.9819 ex. 53532 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 6:00pm


Rhode Island

Employer-based plans
 

E-mail: Member Services Department

Call: 800.682.8059
711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

Lifespan Health
 

E-mail: Member Services Department

Call: 800.220.0181 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

Tufts Health RITogether
 

E-mail: Tufts Health RITogether Member Services Department

Call: 866.738.4116 (TTY 711)
Monday - Friday 8:00am to 6:00pm


CareLink Members

CareLink Members
 

E-mail: Member Services Department

Call: 866.352.9114 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.232.1164
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm


Translation Available: With the help of Language Line, Tufts Health Plan speaks 200 languages. Just ask your member services coordinator for a translator.

Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For that reason, please do not submit confidential health care or personal information to us via e-mail.

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