Not sure what plan you have?
Contact us using the telephone number on your Tufts Health Plan Member ID Card.
Massachusetts plans
E-mail: Member Services Department
Call: 800-870-9488 (888-391-5535 TTY)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 6:00pm
E-mail: Member Services Department
Call: 800-462-0224 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm
E-mail: Member Services Department
Call: 888-257-1985 TTY: 711
Monday - Friday 8:00am to 5:00pm
Customer Relations: 1-800-701-9000 (TTY: 711)
Our representatives are available Monday - Friday, 8:00am to 8:00pm (from Oct 1 - March 31 representatives are available 7 days a week, 8:00am to 8:00pm). After hours and on holidays, please leave a message and a representative will return your call the next business day.
View more contact information on our Medicare website at www.thpmp.org/contact-us
E-mail: Member Services Department
Call: 888-257-1985 (TTY: 711)
Monday - Friday 8:00am to 5:00pm
E-mail: Member Services Department
Call: 855-393-3154 (TTY: 711)
Seven days a week, from 8am to 8pm
E-mail: Member Services Department
Call: 800-462-0224 (TTY: 711) (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm
Behavioral Health/Substance Use Services: 800-208-9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm
E-mail: Member Services Department
Call: 800-818-8589 ex. 53532 (TTY: 711) (Telecommunications Relay Services/TRS)
Monday - Friday 8:00am to 5:00pm
Rhode Island plans
E-mail: Member Services Department
Call: 800-682-8059 (TTY: 711) (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm
E-mail: Member Services Department
Call: 800-220-0181 (TTY: 711) (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm
E-mail: Tufts Health RITogether Member Services Department
Call: 866-738-4116 (TTY: 711)
Monday - Friday 8:00am to 6:00pm
CareLink plans
E-mail: Member Services Department
Call: 866-352-9114 (TTY: 711) (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm
Behavioral Health/Substance Use Services: 800-232-1164
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm
Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For that reason, please do not submit confidential health care or personal information to us via e-mail.
Translation available
With the help of Language Line, Tufts Health Plan speaks 200 languages. Just ask your member services specialist for a translator.