Contact Information for Members
Unsure of your plan? Contact us using the telephone number on your Tufts Health Plan Member ID Card.
Customer Relations: 1.800.701.9000 (TTY: 711)
Our representatives are available Monday - Friday, 8:00 a.m. - 8:00 p.m. (from Oct 1 - March 31 representatives are available 7 days a week, 8:00 a.m. - 8:00 p.m.). After hours and on holidays, please leave a message and a representative will return your call the next business day.
View more contact information on our Medicare website at www.thpmp.org/contact-us
E-mail: Member Services Department
Call: 800.462.0224 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm
Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm
24-Hour Nurseline: 866.201.7919
Call: 866.738.4116 (TTY 711)
Monday - Friday 8:00am to 6:00pm
Translation Available: With the help of Language Line, Tufts Health Plan speaks 200 languages. Just ask your member services coordinator for a translator.
Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For that reason, please do not submit confidential health care or personal information to us via e-mail.