The issue may have caused your coverage with Tufts Health Together to appear inactive. This was an error – you still have active coverage with Tufts Health Together.

Because of this issue, you may have had an issue getting a drug that should have been covered by Tufts Health Together. We want you to know that we have fixed these issues. Your pharmacy should now be able to give you your drug(s) as needed.

• If you were unable to pick up your drugs during this time, and have not yet received your medication, please contact your pharmacy right away to get it filled
• If, during this time, you paid out of pocket for drug(s) that should have been covered by Tufts Health Together, Tufts will pay you back. Please fill out the Prescription Reimbursement Request Form and mail it to OptumRX at:

Optum Rx Claims Department
P.O. Box 650334
Dallas, TX 75265-0334

Please note, once we receive your request, it may take up to 30 days for you to receive your payment.

We are sorry for this error. We regret any problems you had because of it.

If you have questions, please call our Member Services team 888-257-1985 (TTY: 711) Monday through Friday, from 8 a.m. to 5 p.m.

Please note: if you did not have an issue getting your drugs you can ignore this message. We are sorry for this error. We regret any problems you had because of it.