Get help in other languages

Do you need help understanding your benefits? Have trouble with the materials we send you? Here are some options that can help: 

• Our member services team. You can talk with a team member who speaks your language. Or they can get you an interpreter on the phone with you. 
• Our providers. Some of our providers may speak your language. Or we can help you find a provider who speaks your language. Our provider directory lists the languages providers speak. You can also call our member services team and let us know what you need. 
• In-person interpreter. If you need an interpreter for a health visit, you can call our member services team, and we can arrange for one. Please call 72 hours before your visit to let us know you need these services. Please ask for sign language interpreters at least two weeks before your visit. Your provider’s office may also have in-person interpreter services. 
• Our materials: Do you need our materials in your language? Do you want someone to read them to you? Our member services team or an interpreter can read materials to you. Or we can get materials translated into your language. We can also send you materials in other formats, such as large font, audio and Braille. 

For any of these services, call us at 866-738-4116 (TTY: 711). You can reach our team Monday through Friday, from 8 a.m. to 6 p.m.