Connect with your health plan anywhere 24/7
Your member portal helps you manage your health plan online at your convenience. Once you set up your account, you can:
- Check your benefits
- Choose or change your primary care provider
- View and/or edit your personal care plan
- Confirm referrals and approvals (authorizations)
- View or print your member ID card or request a new member ID card
- Update your contact information
- Check out our multimedia health and wellness library
- Create a personal private health record to store information about you
- Send us a message when it’s convenient for you
(link opens outside Tufts Health Plan's website)
All you need is a few minutes and your Tufts Health Plan member ID card.
Take your benefits on the go
With the Tufts Health Plan app, you can take your plan information anywhere, even to the doctor’s office and pharmacy. Simply download the app from the Apple App Store or Google Play.
Need help?
Call us toll free at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: our hours shift to Monday through Friday, from April 1 through September 30).
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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