With your Tufts Health One Care plan, you get access to high-quality health care services, including the following, at no cost to you:
- Visits to doctors and specialists, and hospital stays
- X-rays and lab tests
- Prescription drugs and prescribed over-the-counter drugs
- Check the List of Covered Drugs (Drug List) to see if your drugs are covered
- Eye exams, eyeglasses and contact lenses
- Dental services for preventive and medically necessary care
You also get added support to help you manage your health, such as:
- A dedicated care team of doctors, nurses, mental health advocates and social workers who work with you, listen and does what it takes to get you the care you need.
- Care management through Cityblock
- Access to in-home urgent care, so you can receive treatment for acute care concerns 24 hours a day, 7 days a week, without having to leave home.
- Support that goes beyond medical care. You can count on your Cityblock care coordinator to help you with everyday things such as getting quick answers from a doctor, groceries or rides to your appointments.
How to get in touch
- Get health support by phone any time you need it with the Cityblock on-call clinician. Simply call 1-833-904-2273 (TTY: 1-800-720-3479)
- Use our self-service tool, your member portal, that allows you to access your health plan information 24 hours a day, 7 days a week. You can access the portal from your home computer. Or download the Tufts Health Plan app to access it from your mobile device.
- Call the Tufts Health One Care Member Services team at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: our hours shift to Monday through Friday, from April 1 through September 30).
Questions?
Call us toll-free at 1-855-393-3154 (TTY: 711)
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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