Statement on Steward hospital closures

If you are affected by the upcoming closures of Carney Hospital and Nashoba Valley Medical Center.

Holiday hours

In observance of the Labor Day holiday, our Member Services departments will be closed on Monday, September 2. We apologize for any inconvenience.

UMass Memorial Remains in the Tufts Health Direct Network

UMass Memorial physicians and hospitals (UMass Memorial Medical Center, HealthAlliance-Clinton, and Marlborough) remain in our network for 2023.

February 6, 2023

That means you can continue to see your in-network UMass Memorial providers in 2023.

Some members got a letter from UMass Memorial Health Care telling them that it is not in the Tufts Health Direct network for 2023. We’re pleased to say that information is incorrect. UMass Memorial is part of the Tufts Health Direct network in 2023.

If you have any questions, please call our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.