Due to scheduled maintenance, our phone lines and secure portals will be unavailable Saturday, July 24th from 7am – 7pm. We apologize for any inconvenience and thank you for your patience.
That means you can continue to see your in-network UMass Memorial providers in 2021.
Some members got a letter from UMass Memorial Health Care telling them that it is not in the Tufts Health Direct network for 2021. We’re pleased to say that information is incorrect. UMass Memorial is part of the Tufts Health Direct network in 2021.
If you have any questions, please call our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.