Digital Tools for Member Engagement

We’re connecting members to their health care benefits more effectively than ever.

We offer a suite of digital tools that will help your employees make smarter health care decisions, providing them with the information they want, when they want it, and on the device they want it. These tools include:

All of a member’s personal health information comes together on Our secure member website is fully authenticated, mobile-friendly and provides search capability for all provider types. Members can manage their coverage and pharmacy benefits, as well as take charge of their health and update their personal information.


Tufts Health Plan has teamed up with Teladoc® to provide our members with access to talk to doctors or therapists by web, phone or mobile app 24/7/365. Telehealth is a convenient, affordable way to access quality care for general medical, behavioral health and dermatology services. With telehealth, you and your employees can connect from the comfort of home, during their lunch break or while traveling throughout the country. They can even get a prescription sent to their local pharmacy, when medically necessary.

“All-in-One” Provider Search + Treatment Cost Estimator

Our powerful treatment cost estimator allows you and your employees to shop for affordable, quality health care just like you'd shop for anything else. Accessible through, the Provider Search + Cost Estimator tool provides members with access to important information that enables them to make confident, value-driven choices. The tool offers the total cost and a comprehensive treatment timeline for an episode of care, delivering full-picture insights that can lead to more cost-effective choices and lower costs all around.


The cost for the same health care service—like mammograms, colonoscopies and MRIs—varies widely depending on where a member receives care, so shopping for care can provide significant savings. 

That’s why we’ve introduced MyRewards from Tufts Health Plan, where members can get rewarded for choosing high-quality, lower-cost providers and services. Once members opt in, they can save money and earn money as they shop for coverage of health care services. They can pick a rewardable service and earn a gift card worth $50-$100 (up to $500 in rewards per year for each covered member).

To make it even easier to use, MyRewards is fully integrated with our Provider Search + Treatment Cost Estimator tool.

Targeted Text Notifications via MyWire

MyWire is a text-based messaging service that sends targeted notifications about a range of health care-related topics to members who opt in. This personalized mobile communications experience provides members with an easier way to find support, stay informed and get things done. They can maximize their membership with actionable and timely information about:

  • Ways to save with exclusive member-only discounts
  • Health and wellness reminders about annual visits, screenings, and flu shots
  • Access to care 24/7/365 with Telehealth
  • Chronic condition management programs if/when they or a family member need support



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