Digital Tools for Member Engagement

We’re connecting members to their health care benefits more effectively than ever.

We offer a suite of digital tools that helps them make smarter health care decisions and gives them the information they want, when they want it. These tools include:

mytuftshealthplan.com

All of a member’s personal health information comes together on mytuftshealthplan.com. The member portal is fully authenticated, mobile-friendly and provides search capability for all provider types. Members can manage their coverage and pharmacy benefits, as well as take charge of their health and update their personal information.

Telehealth

Now members can talk to doctors or therapists by web, phone or mobile app 24/7/365. Tufts Health Plan, powered by Teladoc,® introduces telehealth—a convenient, affordable new way to access quality care for general medical and behavioral health services. With telehealth, members can connect from the comfort of home, during their lunch break or while traveling throughout the country. They can even get a prescription sent to their local pharmacy, when medically necessary.

“All-in-One” Provider Search + Treatment Cost Estimator

On our member web portal at mytuftshealthplan.com, members have access to an integrated provider search and treatment cost estimator tool. Members can use the tool to research providers and treatments, accessing information that empowers confident, value-driven choices—all in one place. The tool offers the total cost and a comprehensive treatment timeline for an episode of care, delivering full-picture insights that can lead to more cost-effective choices and lower costs all around.

MyRewards

The price of health care varies widely throughout New England, so it pays to shop around.

That’s why we’ve introduced MyRewards from Tufts Health Plan, where members can get rewarded for choosing high-quality, lower-cost providers and services. Once members opt in, they can save money and earn money as they shop for coverage of health care services—like mammograms, colonoscopies and MRIs.

They can pick a rewardable service and earn a gift card worth $50-$100 (up to $500 in rewards per year for each covered member). MyRewards is fully integrated with our Provider Search + Treatment Cost Estimator tool. It’s all within the Member Portal at mytuftshealthplan.com — or available on our free mobile app under “Find a Doctor.“

Targeted Text Notifications via MyWire

MyWire is a text-based messaging service that sends targeted notifications about a range of health care-related topics to members who opt in. This personalized mobile communications experience provides members with an easier way to find support, stay informed and get things done. They can maximize their membership with actionable and timely information about:

  • Ways to save with exclusive member-only discounts
  • Health and wellness reminders about annual visits, screenings, and flu shots
  • Access to care 24/7/365 with telehealth powered by Teladoc or Nurse24, our nurse line
  • Chronic Condition Management programs if/when they or a family member need support

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