Multifactor authentication

Learn about multifactor authentication (MFA) for the Tufts Health Plan broker portal and get answers to questions you may have about the process.

Review the broker portal MFA user guide

Multifactor authentication (MFA) is a standard information security practice used across all industries. MFA or multifactor authentication is a multi-step process that requires users to provide two or more forms of verification to log in to an account. MFA adds an extra layer of security to prevent unauthorized users from accessing accounts, even if a password is compromised.

Harvard Pilgrim is committed to keeping your business information confidential. MFA is an additional step in the account login process and helps strengthen security for your employer account and data. If your username and password are stolen or the login process is suspicious, this step makes it harder for someone to break into the broker portal and access your business information.

After you enter your username and password during account login, you will need to enter a code to verify your identity.

You will be prompted to choose one of two ways to get your code. We can send a verification code to your email address, or you can use an authenticator app on your mobile device to generate a code.

  • To get your code by email, you can use the email address that’s already registered with your broker portal. You’ll be able to change your email at any time if you’d rather use a different email address of your preference.
  • To get your code with an authenticator app, go to the app store on your mobile device to download an authenticator app. We recommend Microsoft Authenticator, but you can use another one if you prefer. Visit the App Store for Apple devices or Google Play for Android devices
  1. In the app, select the “+” icon to add an account, choose “Other (Google, Facebook, etc.)” and then “Scan QR code.”
  2. Scan the code that’s shown on the “Scan your QR code to begin” screen in your online account. If you cannot scan the code, choose “Or enter code manually” in the authenticator app and enter the account name and secret key.
  3. Enter the six-digit code from the app into the “Verification code” field in your online account.

After the initial set-up, you will only need to use MFA if we don’t recognize the device you are using or if we think someone else is trying to get into the broker portal.

You will not be able to log in to the broker portal if you do not set up multifactor authentication and will need to contact our Commercial Broker Relations or Medicare Broker Services Team.

Need help?

Please contact Commercial Broker Relations at 800-424-7285, or Medicare Broker Services at 833-984-2387, Monday - Friday 8:30 a.m. to 5:00 p.m.