Scheduled System Maintenance & Downtime for Broker Portals
August 8-15, 2022
The broker portals supporting both Harvard Pilgrim Health Care and Tufts Health Plan accounts will have limited functionality due to scheduled system maintenance and updates from August 8-15, 2022.1
To ensure timely processing of your upcoming August renewals and new business cases, please submit complete information by the following dates:
- By July 25, 2022 for August 1–10, 2022 effective date
- By August 1, 2022 for all other August 2022 effective dates
Any new business cases without complete information by the dates above cannot be processed until after the downtime period and system maintenance is completed. ID cards and access to care may not be available until August 19, 2022.
For Harvard Pilgrim accounts, online quoting and renewal transactions will be unavailable and the scheduled system maintenance will prevent new group installs and renewals during this scheduled system maintenance. You may continue to use HPHConnect for all enrollment transactions during the downtime.
This downtime also impacts large group quoting and rating for Harvard Pilgrim clients. New business quotes and renewals for large group will be delayed until after August 15, when the downtime and system maintenance is completed.
For Tufts Health Plan accounts, online quoting and renewal tools will remain available, however, the scheduled system maintenance will prevent new group installs and renewals between August 8-15, 2022. You may continue to process enrollment transactions during this time.
We apologize in advance for any inconvenience this may cause and we urge you to plan accordingly to avoid lengthy delays in your requests. Please contact the Broker and Employer Service Team at (800) 637-4751 with any additional questions.