Welcome to Tufts Health RITogether

You and your eligible dependents will now get your Rhode Island Medicaid benefits from Tufts Health RITogether. You may have signed up. Or the State may have assigned you to our plan. Either way, we are happy to have you as a member! This welcome kit has all the details you need to get started. For more details about Tufts Health RITogether, visit our website. View your Member Handbook to learn about your plan coverage, benefits, Member Rights and Responsibilities and more.

 

Your plan benefits are ready and waiting. Get started below.

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Join our member portal and choose a PCP

Our member portal is the easiest way to get the information you need any time. Find a health care provider, view your new member ID card and more. Sign up now.

You also can download the Tufts Health Plan app to start using the portal on your smartphone.

You will need to have a PCP (primary care provider) who is part of our network. Your PCP is the person you will see for much of your care. He or she helps keep you healthy. You can use the member portal to check the PCP assigned to you or choose a new PCP.

Earn a $10 CVS gift card

Give us a call to update the name of your PCP within 30 days of becoming a member. 

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Find a health care provider

You can choose from our network of excellent, trusted health care providers. Visit tuftshealthplan.com/RIproviders to find a PCP, hospital or another provider. See if the providers you see now are in our network or search for new ones.

You also can call us at 888-738-4116 (TTY: 711) and follow the prompts. Our member services team can help you find a provider who is right for your age, health concern and type of treatment.

Take our health survey

You can earn a $25 CVS gift card if you take the survey within 90 days of when your plan starts. We’ll get in touch by phone or by mail and let you know how to fill it out!

Check out your benefits

Tufts Health RITogether gives you lots of ways to stay healthy.

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Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

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Enjoy great EXTRAS

Get rewarded with gift cards just for taking care of your health.

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See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

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Need help?

Call us at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m.

We have bilingual staff. We can provide free translation and/or interpreter services if your first language is not English.

We respect the privacy and confidentiality of your protected health information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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Helpful contact information

For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 866-738-4116 (TTY: 711).

We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.

The Rhode Island All-Payer Claims Database

All health plans in Rhode Island, including Tufts Health Plan, send claims information to the Rhode Island All-Payer Claims Database (APCD). Rhode Island developed the APCD as part of its work on health care reform. Policy makers use APCD reports to make better health care decisions.

As a member of Tufts Health RITogether, your claims data will be included in the APCD. We send this information securely, and it is anonymous. That means that people’s names are not included.

We hope that you will choose to be a part of the APCD to help improve health care in Rhode Island. However, you can choose not to take part. Adults can opt out themselves. Parents/guardians of members under the age of 18 can opt out on their dependent’s behalf.

You can opt out of the APCD by visiting riapcd-optout.com. Please select Tufts Health RITogether as your primary health plan. Or you can call 855-747-3224 to opt out. If you have any questions, email [email protected].