Get care from a nurse, doctor or other provider
Find out how to access routine, urgent and emergency care.
Get the care you need, when you need it
With Tufts Health RITogether it’s easy to find the help and the health care providers you need
Care during office hours
Your primary care provider (PCP) is the provider you contact first. Your PCP is on your side, helping you when you are sick and supporting you to stay healthy. Call your PCP when you need care during normal business hours.
To find a PCP in our network, use our provider search tool at tuftshealthplan.com/RIproviders. If you need to see a specialist, your PCP will give you a referral and tell you who to call.
Let us know who your PCP is within 30 days of when your plan starts. We’ll send you a $10 CVS gift card!
With Tufts Health RITogether, you don’t have to pay for checkups. Schedule a visit for a checkup with your PCP right away, even if you feel healthy.
Care after hours
Call your PCP’s office if you need care after hours. You can get help from a health care provider who is on call.
Talk to a nurse any time
Call our 24/7 NurseLine any time at 800-285-3580 if you:
- Need help deciding whether or not you should go to the emergency room.
- Want to know more about your health issue and/or treatment options.
- Want to know more about drugs or treatments.
This service does not take the place of your PCP or other providers.
Urgent care
Call your PCP or behavioral health provider 24/7.
Emergency care
Call 911 or go to the nearest emergency room right away if you need emergency care for:
- Chest pain
- Uncontrolled bleeding
- A mental health or substance use crisis
This is not a full list of when you should seek emergency care.
Get care in your own language
Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at tuftshealthplan.com/RImember.
If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.
Enjoy great EXTRAS
Get rewarded with gift cards just for taking care of your health.
See how we can help you improve your health
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Need help?
Call us at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m.
We have bilingual staff. We can provide free translation and/or interpreter services if your first language is not English.
We respect the privacy and confidentiality of your protected health information
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
Helpful contact information
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 866-738-4116 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.
The Rhode Island All-Payer Claims Database
All health plans in Rhode Island, including Tufts Health Plan, send claims information to the Rhode Island All-Payer Claims Database (APCD). Rhode Island developed the APCD as part of its work on health care reform. Policy makers use APCD reports to make better health care decisions.
As a member of Tufts Health RITogether, your claims data will be included in the APCD. We send this information securely, and it is anonymous. That means that people’s names are not included.
We hope that you will choose to be a part of the APCD to help improve health care in Rhode Island. However, you can choose not to take part. Adults can opt out themselves. Parents/guardians of members under the age of 18 can opt out on their dependent’s behalf.
You can opt out of the APCD by visiting riapcd-optout.com. Please select Tufts Health RITogether as your primary health plan. Or you can call 855-747-3224 to opt out. If you have any questions, email [email protected].