Welcome!

You and your eligible dependents will now get your MassHealth benefits from Tufts Health Together with UMass Memorial Health. You may have signed up. Or the state may have assigned you to our plan. Either way, we are happy to have you as a member!

 

Tufts Health Plan and UMass Memorial Health are working together to improve the health and wellness of our MassHealth members through an innovative accountable care organization (ACO). As a member of Tufts Health Together with UMass Memorial Health, you get medical, dental and behavioral health (mental health and substance use) care in an integrated way. Your primary care provider leads an entire team of health care providers who have your interests at heart.

 

This welcome kit has all the details you need to get started. For more details about Tufts Health Together with UMass Memorial Health, visit our website. View your Member Handbook to learn more about your plan coverage, benefits, Member Rights and Responsibilities, Covered Services List and more.

 

Your plan benefits are ready and waiting. Get started below.

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Your online portal

Our member portal is the easiest way to get the information you need any time. Find a health care provider, view your new member ID card and more. Sign up at tuftshealthplan.com/memberlogin.

You can also download the Tufts Health Plan app to use the portal on your smartphone.

You will need to have a primary care provider (PCP) who is part of our network. This is the person you will see for much of your care. He or she helps keep you healthy. You can use the member portal to choose a new PCP.

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Find a doctor or other provider

You can choose from our network of excellent, trusted health care providers. Visit TuftsHealthTogether.com/UMassMemorialHealth​ to find a doctor, hospital or other provider. See if the doctors you see now are in our network or search for new ones.

You also can call us at 888-257-1985 (TTY: 711) and follow the prompts. Our member services team can help you find a provider who is right for your age, health concern and type of treatment.

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Check out your benefits

With Tufts Health Together with UMass Memorial Health, you get all the benefits of MassHealth, including:

  • Visits to doctors and specialists
  • Prescription and select over-the-counter drugs
  • Eye exams and eyeglasses

You also get EXTRAS from Tufts Health Plan. Get rewarded with gift cards just for taking care of your health. Learn more about EXTRAS at TuftsHealthPlan.com/TogetherEXTRAS.

See a list of covered services in your Member Handbook or Covered Services List

You can call us if you have any questions about what services are covered. MassHealth covers eyeglasses for MassHealth-eligible members. Your child can choose from MassHealth's selection of eyeglasses.

Get the most out of your plan

Tufts Health Together with UMass Memorial Health gives you lots of ways to stay healthy.

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Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

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Enjoy great EXTRAS

Get rewarded with gift cards just for taking care of your health.

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See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

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Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We can provide free translation and/or interpreter services if your first language is not English.

We respect the privacy and confidentiality of your protected health information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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Helpful contact information

For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 888-257-1985 (TTY: 711).

We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.