Focused-network plan for individuals and small groups

Welcome to Tufts Health Direct

With Tufts Health Direct, you get comprehensive, high-quality health care coverage at an affordable cost. We’re glad to have you as a member! This welcome kit has all the details you need to get started. For more details about Tufts Health Direct, visit our website. View your Member Handbook to learn about your plan coverage, benefits, Member Rights and Responsibilities and more.

Your plan benefits are ready and waiting. Get started below.

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Join our member portal and choose a PCP

Our member portal is the easiest way to get the information you need, 24/7. Find a provider, view your new member ID card, and more. Register now.

Or, download the Tufts Health Plan app to start using the portal on your smartphone.

You will need to have a PCP (primary care provider) who is part of our network. This is the person you will see for regular care, who will help keep you healthy. You can use the member portal to see if your current PCP is in our network or choose a new PCP.

Don’t miss out on essential care. Please visit your PCP for your annual well visit and get preventive care and screenings at no cost to you.

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Find a doctor or other provider

You can choose from our large network of excellent, trusted providers. Click here to find a doctor, hospital or other provider. See if your current doctors are there or find new ones.

If you prefer, you can call us at 888-257-1985 (TTY: 711) and follow the prompts. Our member services team can help you find a provider who is right for your age, condition and type of treatment.

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Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

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Enjoy great EXTRAS

Get rewarded just for taking care of your health.

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See how we can help you improve your health

From women’s and family health support, nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.

We can provide free translation and/or interpreter services if your first language is not English.

We respect the privacy and confidentiality of your protected health information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

Why we collect data

We collect data to better serve your needs. To get helpful data, we may ask about your: 

  • Race, ethnicity and language
  • Disability status
  • Sexual orientation and gender identity
  • Social determinants of health (SDOH) (These are non-medical issues that may affect your health. SDOH can include things like where you live and work, your access to food, and more.)

We may gather this data when you have a health assessment or by phone, email or text. We use it to: 

  • Respect your identity and preferences
  • Reduce health inequities
  • Give you services and materials that meet your cultural needs

We follow federal and state laws and our own rules when we collect and use data. Our Notice of Privacy Practices describes our practices with respect to data. 

We do not use this data to make decisions about your coverage or eligibility.

If you have any questions please call Members Services at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m.

Helpful contact information

For any questions about benefits and services we provide, or to ask for a printed copy of your Member Handbook, please call our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our member services team has bilingual staff available and offers free translation services in over 200 languages.

We also can give you information in other formats and different languages. To request materials in other formats or languages, call us at 888-257-1985 (TTY: 711).