Get the care you need, when you need it

Talk to a nurse any time

Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:

• Need help deciding whether or not you should go to the emergency room. 
• Want information about your condition and/or treatment options. 
• Have questions about medications or procedures. 

This service does not replace your primary care provider (PCP) or other providers. 

Care during regular office hours 

Call your PCP or specialist to schedule an appointment during regular business hours. To find a PCP or specialist in our network, use our Find a Doctor, Hospital or Pharmacy tool. 

Care after hours 

Call your PCP’s office for instructions if you need care after hours. Or visit a MinuteClinic walk-in clinic found in some CVS stores. Visit minuteclinic.com to find a site near you. 

You need your Tufts Health Direct member ID card when you visit your providers or pick up medications at the pharmacy. 

Urgent care 

Call your PCP or behavioral health provider in an urgent situation that is not an emergency or go to an in-network urgent care center. 

Emergency care 

Call 911 or go to the nearest emergency room right away if you need emergency care for: 

• Chest pain 
• Uncontrolled bleeding 
• A mental health or substance use crisis 

These examples are not a complete list of when you should seek emergency care. 

Get care in your own language 

Our Provider Directory shows if a provider speaks other languages in addition to English.