Get care from a nurse, doctor or other provider
Find out how to access routine, urgent and emergency care.
We’re here for you!
We want to make it as easy as possible for you to get the information and services you need from Tufts Health Direct.
Member services
You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you:
- Understand your benefits and medical bills
- Find a provider or urgent care clinic
- Get new a member ID card if you lose yours
… and more.
We have bilingual staff available and can provide translation if your first language is not English.
Member portal
Our member portal is an easy, convenient way to find the information you need, 24/7! Search for a provider or pharmacy, change your PCP, view your member ID card and more. Register here.
Website
Our website is another great way to find the information you need. Click here to view your plan details and find helpful tools:
- Find a provider or pharmacy
- Search for a drug on the Preferred Drug List
- Get benefit details
- View or download a Member Handbook
Check out your benefits
Tufts Health Direct gives you lots of ways to stay healthy.
Enjoy great EXTRAS
Get rewarded just for taking care of your health.
See how we can help you improve your health
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Need help?
Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.
We can provide free translation and/or interpreter services if your first language is not English.
We respect the privacy and confidentiality of your protected health information
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
Helpful contact information
For any questions about benefits and services we provide, or to ask for a printed copy of your Member Handbook, please call our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our member services team has bilingual staff available and offers free translation services in over 200 languages.
We also can give you information in other formats and different languages. To request materials in other formats or languages, call us at 888-257-1985 (TTY: 711).