Get care from a nurse, doctor or other provider
Find out how to access routine, urgent and emergency care.
We’re here for you!
We want to make it as easy as possible for you to get the information and services you need.
Member services
You can reach our member services team at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m., excluding holidays. Our team can help you:
- Understand your benefits and medical bills.
- Find a provider or urgent care clinic.
- Get new a member ID card if you lose yours.
… and more.
We have bilingual staff. We also have translation services if your first language is not English.
Website
Our website is another great way to learn about your plan. Visit tuftshealthplan.com/RImember to view your plan details. You also can:
- Find a provider or pharmacy
- Search for a drug on the Preferred Drug List
- Get benefit details
- View or download a Member Handbook
Member portal
Our member portal is an easy way to find the information you need any time! You can search for a provider or choose a PCP (primary care provider). You can also view your new member ID card and more. Sign up at tuftshealthplan.com/memberlogin.
Check out your benefits
Tufts Health RITogether gives you lots of ways to stay healthy.
Enjoy great EXTRAS
Get rewarded with gift cards just for taking care of your health.
See how we can help you improve your health
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Need help?
Call us at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m.
We have bilingual staff. We can provide free translation and/or interpreter services if your first language is not English.
We respect the privacy and confidentiality of your protected health information
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
Helpful contact information
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 866-738-4116 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.
The Rhode Island All-Payer Claims Database
All health plans in Rhode Island, including Tufts Health Plan, send claims information to the Rhode Island All-Payer Claims Database (APCD). Rhode Island developed the APCD as part of its work on health care reform. Policy makers use APCD reports to make better health care decisions.
As a member of Tufts Health RITogether, your claims data will be included in the APCD. We send this information securely, and it is anonymous. That means that people’s names are not included.
We hope that you will choose to be a part of the APCD to help improve health care in Rhode Island. However, you can choose not to take part. Adults can opt out themselves. Parents/guardians of members under the age of 18 can opt out on their dependent’s behalf.
You can opt out of the APCD by visiting riapcd-optout.com. Please select Tufts Health RITogether as your primary health plan. Or you can call 855-747-3224 to opt out. If you have any questions, email [email protected].