By joining Tufts Health RITogether, you’ve made a great move toward a healthy life. Here are some resources that will help you get the most out of your plan.
Your handbook has details about what your plan covers, your rights and much more. Go to tuftshealthplan.com/RImember to view or download the handbook. You also can find our Provider Directory, forms you may need and more. To get a printed copy of your Member Handbook, call us at 866-738-4116 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer.
We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 866-738-4116 (TTY: 711) and let us know.
You will also get an RI Medicaid (anchor) card for each member of your family who is enrolled in Medicaid. It will come in the mail from the State of Rhode Island.
Bring your Tufts Health RITogether member ID card and your anchor card when you visit your providers or pick up drugs at the pharmacy.
Your plan covers prescription drugs when your provider orders them. Your plan may not cover all drugs, and some brand-name drugs need prior approval (prior authorization). For a full list of drugs your plan covers, visit tuftshealthplan.com/RImember. Or call us at 866-738-4116 (TTY: 711).
CurrentCare helps make sure your providers have all the information they need to provide you with faster, better, safer care. It gives each of your trusted providers quick access to key details from the other providers you see. To sign up or learn more, go to CurrentCareRI.org. or call 888-858-4815. There is no cost to join.
Find out how to get routine, urgent and emergency care.
Get gift cards just for taking care of your health.
We’ve got you covered whether you need women’s and family health support, nutrition and fitness coaching or help dealing with certain health concerns.
View our Notice of Privacy Practices (“the Notice”) to learn how we protect your privacy. The Notice tells you how we use and/or disclose your protected health information. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
We collect data to better serve your needs. To get helpful data, we may ask about your:
We may gather this data when you have a health assessment or by phone, email or text. We use it to:
We follow federal and state laws and our own rules when we collect and use data. Our Notice of Privacy Practices describes our practices with respect to data.
We do not use this data to make decisions about your coverage or eligibility.
If you have any questions please call Members Services at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m.
Call us at 866-738-4116 (TTY: 711) Monday through Friday, from 8 a.m. to 6 p.m. to ask about your benefits, and your rights and responsibilities. You can ask for a printed copy of your Member Handbook in other formats, such as large print or braille. We can give you material in different languages.
We have bilingual staff and free translation services in more than 200 languages.
The Rhode Island All-Payer Claims Database
All health plans in Rhode Island, including Tufts Health Plan, send claims information to the Rhode Island All-Payer Claims Database (APCD). The APCD as part of the State’s work on health care reform. Policy makers use APCD reports to make better health care decisions.
Your claims data will be included in the APCD. We send this data securely, and it is anonymous. That means that people’s names are not sent.
We hope that you will choose to be a part of the APCD to help improve health care in Rhode Island. However, you can choose not to take part. Adults can opt out themselves. Parents/guardians of members under the age of 18 can opt out on their dependent’s behalf.
To opt out of the APCD, go to riapcd-optout.com. Please choose Tufts Health RITogether as your primary health plan. Or you can call 855-747-3224 to opt out. If you have any questions, email [email protected].