You and your eligible dependents will now get your MassHealth benefits from Tufts Health Together with CHA. You may have signed up. Or the state may have assigned you to our plan. Either way, we are happy to have you as a member!
Tufts Health Plan and Cambridge Health Alliance (CHA) are working together to improve the health and wellness of our MassHealth members through an innovative accountable care organization (ACO). As a member of Tufts Health Together with CHA, you get medical, dental and behavioral health (mental health and substance use) care in an integrated way.
This welcome kit has all the details you need to get started. For more details about Tufts Health Together with CHA, visit our website. View your Member Handbook to learn more about your plan coverage, benefits, Member Rights and Responsibilities, Covered Services List and more.
Your plan benefits are ready and waiting. Get started below.
Our member portal is the easiest way to get the information you need any time. Find a health care provider, view your new member ID card and more.
Sign up now.
You also can download the Tufts Health Plan app to start using the portal on your smartphone.
These are the only PCPs who accept Tufts Health Together with CHA.
Your PCP is the person you will see for much of your care. He or she helps keep you healthy. If you do not currently use CHA for primary care, you can search for a PCP in our network at TuftsHealthTogether.com/CHA.
Talk with your PCP about staying in-network before you make an appointment. In-network means you receive care within the network of providers for your health plan. The network includes:
You also can call us at 888-257-1985 (TTY: 711) and follow the prompts. Our member services team can help you find a provider who is right for your age, health concern or treatment you need.
With Tufts Health Together with CHA, you get all the benefits of MassHealth, including:
You also get EXTRAS perks from Tufts Health Plan. Get rewarded with gift cards just for taking care of your health. Learn more about EXTRAS at TuftsHealthPlan.com/TogetherEXTRAS.
You can call us if you have any questions about services that are or are not covered. Pharmacy copayments for covered generic, preferred brand-name and select over-the-counter drugs are free for members. MassHealth covers eyeglasses. You can choose from MassHealth's selection of eyeglasses.
By joining Tufts Health Together with CHA, you’ve made a great move toward a healthy life. Here are some resources that will help you get the most out of your plan.
Your handbook and CSL have details about what your plan covers, your rights and much more. Go to TuftsHealthTogether.com/CHA to view or download the handbook or CSL. You also can find our Provider Directory, forms you may need and more.
To get a printed copy of your Member Handbook or Covered Services List, call us at 888-257-1985 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer.
We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each eligible member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711) and let us know.
Bring your Tufts Health Together member ID card and your MassHealth card when you visit your providers or pick up drugs at the pharmacy.
Your plan covers prescription drugs when your provider orders them. Some brand-name drugs need prior approval (authorization). Or they may not be covered. For a full list of drugs your plan covers, visit TuftsHealthTogether.com/CHA. Or call us at 888-257-1985 (TTY: 711).
With Tufts Health Together with CHA, you can find the right care for the right time.
Are you new to CHA? Call the CHA primary care call center at 617-665-1305. If you have been to CHA for primary care in the past, call your primary care center directly. If you don’t know the number, call 617-665-1000. Or visit challiance.org.
Your CHA primary care team is your home for health care. Your primary care doctor leads your team. You can see your team members for sick visits and routine checkups. They will set up your specialty and mental health visits. They can also suggest new wellness options like CHA yoga or mindfulness. Schedule a visit with your primary care team right away, even if you feel healthy. Checkups are covered in full.
CHA primary care locations are certified as primary care homes by the National Committee for Quality Assurance and the Massachusetts Health Policy Commission.
Your care team values differences of all kinds. All CHA care centers have interpreters in more than 60 languages. They are available 24/7 to help people in person, by phone and by video.
You can call your CHA primary care center 24/7. All CHA care centers offer sick visits. If you can’t make it to your doctor, try CHA’s urgent care center at 33 Tower Street in Somerville. Or, use CHA’s urgent care partners CareWell or Beth Israel Deaconess Urgent Care in Chelsea.
Contact your PCP through MyCHArt. Or call the Tufts Health Plan 24/7 NurseLine at 888-697-6546 (TTY: 711).
Call 911 or go to the nearest emergency room right away if you need emergency care.
Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at TuftsHealthTogether.com/CHA.
If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.
If you’d like to get in touch with your CHA care team online, sign up for MyCHArt, a secure online patient portal. You can use MyCHArt to:
To sign up:
We want to help you improve your health and feel good. Your plan offers programs to help with your diet, disease symptoms and more.
Care management is our way of making sure you get the support you need. No matter what. Our care managers can help you:
To get personal help from our team, call 888-257-1985 (TTY: 711). Ask for care management.
Manage your weight and create a healthy diet through our Good Measures* program. You can work with a dietitian and create a personal plan. To learn more, go to TuftsHealthTogether.Goodmeasures.com or call 844-398-9510 (TTY: 711).
*Tufts Health Plan has a minority ownership interest in Good Measures.
Behavioral Health Service Navigation is a foundation of Tufts Health Plan’s whole-person care approach. Our highly trained and dedicated teams are ready to guide you from the very first phone call, to help ensure a compassionate and streamlined experience for you and your covered family members.
For more information, call Member Services at 888-257-1985 (TTY: 711).
Learn what innovative steps CHA is taking to help you stay healthy.
EXTRAS discounts and perks
Childhood immunizations
Get your child the recommended childhood immunizations and screenings by age 2, and we’ll send your child a $25 supermarket gift card.
Adolescent immunizations
Get your child the recommended adolescent immunizations and screenings by age 13, and we’ll send your child a $10 department store gift card.
To get EXTRAS or to learn more, go to TuftsHealthPlan.com/TogetherEXTRAS.
We want to make it easy for you to get the information and services you need.
You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you:
… and more
We have bilingual staff. We also have translation services if your first language is not English.
Our website is another great way to learn about your plan. Visit TuftsHealthTogether.com/CHA to view your plan details. You also can:
Our member portal is an easy way to find the information you need any time! You can search for a provider or choose a primary care provider. You can also view your new member ID card and more. Sign up at TuftsHealthPlan.com/MemberLogin.