Get care from a nurse, doctor or other provider
Find out how to access routine, urgent and emergency care.
Get the care you need, when you need it
With Tufts Health Together at UMass Memorial Health, it’s easy to find the help and the health care providers you need.
UMass Memorial Health medical teams work together to develop a relationship with you, coordinate your care and keep you healthy. To do this, your primary care provider (PCP) and your care team:
- Handle your regular checkups
- Provide care when you are sick
- Help coordinate your specialty medical care
- Look after your overall health
If you’re due for your regular check-up, please schedule your appointment as soon as you can, even if you feel healthy. Checkups are covered in full.
Your PCP is the provider you contact first. Your PCP is on your side, helping you when you are sick and supporting you to stay healthy. Call your PCP when you need care during normal business hours.
To find a PCP in our network, use our search tool at TuftsHealthTogether.com/UMassMemorialHealth. In addition to your PCP, you have access to obstetric and gynecologic care, and more at UMass Memorial Health. If you need to see a specialist, your PCP will give you a referral and tell you who to call.
Feel ill or have a health concern? We can help, anytime.
We offer many convenient ways to address your health needs and help you avoid unnecessary trips to the hospital.
Weekdays
Call your PCP’s office to schedule a same-day appointment with your doctor or a member of your primary care team.
Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:
- Need help deciding whether or not you should go to the emergency room
- Want to know more about your health issue and/or treatment options
- Want to know more about drugs or treatments
This service does not take the place of your PCP or other providers.
Emergency care
Call 911 or go to the nearest emergency room right away if you need emergency care for:
- Chest pain
- Uncontrolled bleeding
- A mental health or substance use crisis
This is not a full list of when you should seek emergency care.
Get care in your own language
Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at TuftsHealthTogether.com/UMassMemorialHealth.
If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.
Check out your benefits
Tufts Health Together with UMass Memorial Health gives you lots of ways to stay healthy.
Enjoy great EXTRAS
Get rewarded just for taking care of your health, with gift cards and special discounts.
See how we can help you improve your health
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Need help?
Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We can provide free translation and/or interpreter services if your first language is not English.
We respect the privacy and confidentiality of your protected health information
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
Helpful contact information
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 888-257-1985 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.