Get care from a nurse, doctor or other provider
Find out how to access routine, urgent and emergency care.
We’re here for you!
We want to make it easy for you to get the information and services you need.
Member services
You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you:
- Understand your benefits and coverage
- Find a provider or urgent care clinic
- Get new a member ID card if you lose yours
… and more
We have bilingual staff. We also have translation services if your first language is not English.
Website
Our website is another great way to learn about your plan. Visit TuftsHealthTogether.com/UMassMemorialHealth to view your plan details. You also can:
- Find a provider or pharmacy
- Search for a drug on the MassHealth Drug List
- Get benefit details
- View or download a Member Handbook or Covered Services List
Member portal
Our member portal is an easy way to find the information you need any time! You can search for a provider or choose a PCP (primary care provider). You can also view your new member ID card and more. Sign up at TuftsHealthPlan.com/MemberLogin.
Get the most out of your plan
Tufts Health Together with UMass Memorial Health gives you lots of ways to stay healthy.
Enjoy great EXTRAS
Get rewarded with gift cards just for taking care of your health.
See how we can help you improve your health
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Need help?
Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We can provide free translation and/or interpreter services if your first language is not English.
We respect the privacy and confidentiality of your protected health information
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
Helpful contact information
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 888-257-1985 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.