About your plan

By joining Tufts Health Together with UMass Memorial Health, you’ve made a great move toward a healthy life. Here are some resources that will help you get the most out of your plan.

used in ekits

Your member handbook and Covered Services List (CSL) 

Your handbook or CSL has details about what your plan covers, your rights and other important information. Go to TuftsHealthTogether.com/UMassMemorialHealth to view or download the handbook or CSL. You also can find our Provider Directory, forms you may need and more. 

To get a printed copy of your Member Handbook or Covered Services List, call us at 888-257-1985 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer. 

Your member ID cards 

We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each eligible member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711) and let us know. 

Bring your Tufts Health Together member ID card and your MassHealth card when you visit your providers or pick up drugs at the pharmacy. 

See which drugs are covered 

Your plan covers prescription drugs when your provider orders them. Some brand-name drugs need prior approval (authorization). Or they may not be covered. For a full list of drugs your plan covers, visit the MassHealth Drug List. Or call us at 888-257-1985 (TTY: 711).

used in ekits

Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

used in ekits

Enjoy great EXTRAS

Get rewarded with gift cards just for taking care of your health.

used in ekits

See how we can help you improve your health

From women’s health and family support, nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We can provide free translation and/or interpreter services if your first language is not English.

We respect the privacy and confidentiality of your protected health information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

Helpful contact information

For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 888-257-1985 (TTY: 711).

We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.