By joining Tufts Health Together with UMass Memorial Health, you’ve made a great move toward a healthy life. Here are some resources that will help you get the most out of your plan.
Your handbook or CSL has details about what your plan covers, your rights and other important information. Go to TuftsHealthTogether.com/UMassMemorialHealth to view or download the handbook or CSL. You also can find our Provider Directory, forms you may need and more.
To get a printed copy of your Member Handbook or Covered Services List, call us at 888-257-1985 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer.
We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each eligible member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711) and let us know.
Bring your Tufts Health Together member ID card and your MassHealth card when you visit your providers or pick up drugs at the pharmacy.
Your plan covers prescription drugs when your provider orders them. Some brand-name drugs need prior approval (authorization). Or they may not be covered. For a full list of drugs your plan covers, visit the MassHealth Drug List. Or call us at 888-257-1985 (TTY: 711).
Tufts Health Together with UMass Memorial Health gives you lots of ways to stay healthy.
Find out how to access routine, urgent and emergency care.
Get rewarded with gift cards just for taking care of your health.
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We can provide free translation and/or interpreter services if your first language is not English.
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 888-257-1985 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 200 languages.