You can get all the medical, behavioral health, pharmacy, vision and dental benefits of MassHealth and Medicare at no cost to you.
This is just a sample of your benefits. See your Member Handbook and Summary of Benefits for a complete list. You can find them at TuftsHealthOneCare.org.
Tufts Health Plan collaborates with Cityblock Health to bring you personalized care management services and compassionate care — at no out-of-pocket-cost to you.
With Cityblock, you'll have a dedicated team of doctors, nurses, mental health advocates, and social workers who will work with you, listen, and do whatever it takes to get you the care you need.
Your Cityblock team will:
Cityblock will reach out to you to tell you more about their services and to schedule a visit at your home or in the community. To get started now, call your care team today at 1-833-904-2273 (TTY: 711).
Find out what medical, behavioral health, dental and vision benefits are covered by your plan.
Find out how to access routine, urgent and emergency care.
Find out how to get free transportation to medical appointments.
Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: our hours shift to Monday through Friday, from April 1 through September 30). We have bilingual staff available and can provide translation services if your preferred language is not English. Translation services are free.
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 1-855-393-3154 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 300 languages.
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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