Check your covered services and health plan benefits
Find out what medical, behavioral health, dental and vision benefits are covered by your plan.
Contact us
We want to make it easy for you to get the information and services you need
Member services
You can reach our member services team at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m., excluding holidays. (Please note: our hours shift to Monday through Friday, from April 1 through September 30). Our team can help you:
- Understand your benefits and coverage
- Find a provider or urgent care clinic
- Get a new member ID card if you lose yours
We have bilingual staff. We also have translation services if your first language is not English.
Website
Our website is another great way to learn about your plan. Visit TuftsHealthOneCare.org to view your plan details. You also can:
- Find a provider or pharmacy
- Search for a drug on the List of Covered Drugs
- Get benefit details
- View or download a Member Handbook or Summary of Benefits
Member portal
Our member portal is an easy way to find the information you need any time! You can search for a provider or choose a PCP (primary care provider). You can also view your new member ID card and more. Sign up at TuftsHealthPlan.com/MemberLogin.
Get care from a doctor, other health care provider or your personal care team
Find out how to access routine, urgent and emergency care.
Get a ride to your appointments
Find out how to get free transportation to medical appointments.
Need help?
Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: our hours shift to Monday through Friday, from April 1 through September 30). We have bilingual staff available and can provide translation services if your preferred language is not English. Translation services are free.
We respect the privacy and confidentiality of your protected health information
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.
Helpful contact information
For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 1-855-393-3154 (TTY: 711).
We can give you material in other formats and different languages. We have bilingual staff available and free translation services in more than 300 languages.
Disclaimers
Tufts Health One Care is a Dual Special Needs Plan (D-SNP) health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare.
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2026).
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. (Ten en cuenta lo siguiente: Del 1 de abril al 30 de septiembre, nuestro horario pasa a ser de lunes a viernes). La llamada es gratuita.
You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: Our hours shift to Monday through Friday, from April 1 through September 30). The call is free.
The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.
Benefits may change on January 1 of each year.
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