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  • "The Community Needs You." Inside Marilena's World

"The Community Needs You." Inside Marilena's World

Take a look into the world of Marilena, a registered nurse and care manager at Tufts Health Plan. Every day, she helps members in her community reach their health goals.

Leading

  • Questions? Member services is here to answer your call.
  • "The Community Needs You." Inside Marilena's World
  • "I can stay on the phone as long as you need me to. Because insurance is a big deal."
  • It started when someone asked, "What can we do to help?" A true story.
  • One day a health insurance card fell out of a pocket. A true story.
  • Health plans for every age, every home, every workplace, everyone.

Educating

  • We’re here to help in these challenging times
  • When you can't make it to the doctor, video-chat one instead.
  • 6 Things to Consider Before You Switch to Medicare
  • 6 Digital Tools to Connect You to Your Health Plan
  • Calling a Doctor On the Go
  • Turning 26? 5 Things to Know About Health Insurance
  • How life's basic needs can affect our health care.
  • What is a care manager? And why it matters.
  • A groundbreaking partnership becomes a national model.

Inspiring

  • How James Found His Voice
  • How a Doula Can Make a Difference
  • "You play the cards you're dealt and you fight like hell."
  • "I'm a pretty independent Yankee and I don't like asking for help."
  • Making home visits.
    It's what we do.
  • Visiting the doctor was the last thing she wanted to do.

View More Stories

Questions? Member services is here to answer your call.

Leading

Questions? Member services is here to answer your call.

View Story

"I can stay on the phone as long as you need me to. Because insurance is a big deal."

Leading

"I can stay on the phone as long as you need me to. Because insurance is a big deal."

View Story

It started when someone asked, "What can we do to help?" A true story.

Leading

It started when someone asked, "What can we do to help?" A true story.

View Story

When a member says, 'I can’t believe my insurance is calling to help me,' I know I’ve done my job.
Tufts Health Plan Care Manager
The customer service representatives are very patient and very nice. I had a very good experience.
Michael, Hingham, MA

“Across the board at Tufts Health Plan, from the upper management to the medical director to your immediate manager, when people see that you’re doing a good job, they tell you. Our work can be challenging. It can go from zero to sixty in the course of hours. But that moment of knowing you’re appreciated makes it all worth it.”

Parul Sanghvi, Manager, Care Management
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